Customer Operations & Support

Junip is looking for someone to support our customers. You will own everything we do with customers post sign-up (support, escalations, feedback, documentation, ops, etc). There is a lot of customer facing work (chats, calls) that needs to be done and a lot of operations (email campaigns, our AI support agent, documentation) that can be created/improved upon. This is an individual contributor role working with our CEO. The Junip product We operate a review platform at significant scale (10,000 …