Service Designer (Interim)

Purpose of the assignment Service Designer (Interim) The interim Service Designer will work with priority service areas to understand current customer journeys, operational processes, pain points and demand drivers. The role will map high-level as-is and to-be processes and identify practical changes that improve customer experience, reduce avoidable demand, reduce officer time, improve hand-offs and support delivery of MTFS savings targets. The role is not limited to access routes or digital c…