CX Service Desk Manager

Employment Type Full-Time, Permanent Department Operations Reports To Vice President - Operations Compensation $80,000 – $95,000 CAD per year, commensurate with experience Vacancy Status This posting is for a current, existing vacancy. The CX Manager owns the full day-to-day leadership and operational performance of the Tier 1 and Tier 2 service desk teams, ensuring 24/7 coverage and a consistently excellent customer experience on every service interaction. This role combines people leadership …