Descripción
Primary location:ASKOLAAssistant manager, grocery retailPurpose of the roleThe assistant manager supports the store manager in the daily management of the store. In the absence of the store manager, they act as their deputyThe assistant manager participates in operational work, although the main focus is on organising tasks and managing staffThe assistant manager plays a key role as an active communicator both towards the team and the store managerThe assistant manager is proficient in the same tasks as a salesperson and responsible salespersonKey responsibilities and main objectives | What is the role responsible for? What needs to be achieved?PersonnelOnboards, guides and coaches staff, provides feedback and addresses issuesMaintains and develops team competenceSupports their supervisor in shift planning, allocation of working hours, and implementation of changes to plans, such as changes due to sudden absencesManages tasks in order of priority and leads the team in daily operations towards scorecard targetsMaintains a positive working atmosphere and acts as an active communicatorTakes responsibility for occupational safety and ergonomics in accordance with their roleCustomersSupports the store manager in ensuring high-quality customer service and customer satisfactionTogether with the store manager, ensures that the store delivers on customer promises, including greeting, cleanliness, availability, freshness, and smooth serviceManages the processing of customer feedback and requestsUnderstands the fundamentals of co-op membership and the cooperative business model and can communicate them to othersWorks a variety of shifts within the stores opening hoursProcessHas a strong understanding of the processes and operating models of their unit/department and can proactively respond to changes together with the store managerEnsures the proper commercial presentation of the store together with the team, including seasonal changes, displays and campaignsUses systems and e