Associate- Service Delivery Service Delivery (GSI)

Description JD for Tire 1 ( Global Operation Center) What You’ll Be Doing A Tier 1 Analyst typically responding to and resolving initial support requests, troubleshooting basic issues, and escalating more complex problems as necessary. Providing front-line support to users via phone, email, or chat, ensuring a positive customer experience. Keeping an eye on system performance and alerts, identifying and addressing issues before they escalate. Maintaining accurate records of incidents/Service Re…