IT SERVICE DESK TECHNICIAN

•   Provide 1st and 2nd level technical support to internal stakeholders and customers experiencing hardware, software, audiovisual (AV), and network-related issues. •   Troubleshoot and resolve technical problems experienced by end-users on PCs, laptops, and mobile devices by identifying root causes, analysing issues, and implementing effective solutions. •   Install, configure, maintain, and support computer hardware, software applications, and IT equipment to ensure optimal syste…