Visitor Operations Manager

We’d love to hear from you if you have:• Deep understanding of how to deliver high-quality, inclusive and consistent visitor experiences across a large site.• Strong knowledge of operational risk management, emergency procedures, and legal compliance in a public-facing environment.• Understanding of how to link visitor experience to income generation (e.g. membership, retail, car parks) and cost control.• Familiarity with using visitor data and feedback to inform service improvements• Ability t…