Front Desk Lead Agent

Location : The Charter Hotel - Seattle, WA JOB SUMMARY Under the general supervision, the Front Desk Lead plays a key role in ensuring the seamless operation of the Front Desk and in delivering exceptional guest experiences from check-in through check-out. In addition to providing excellent service, the Lead Agent assists in training and mentoring Front Desk team members, resolving escalated guest concerns, and supporting departmental leadership in upholding service standards. ESSENTIAL JOB FUN…