Descripción
Field Service Technician Heerlen Your mission We're looking for a hands-on, proactive Service Technician to partner with our customers, delivering high-quality after-sales technical support, preventive maintenance and system optimisations across our global customer installations. Combining electromechanical expertise with a customer-first mindset, you'll split your time between remote issue resolution and international field site visits. Working closely with our Projects and Engineering teams, you will ensure maximum system uptime, proactive health management and top-tier client satisfaction worldwide. Main areas of responsibility include: - Customer Support & On-Site Servicing: Travel to international client sites to train our customers, understand their needs, execute preventive maintenance, perform quality control checks, replace components and deploy hardware/software updates. - Remote Diagnostics & Issue Resolution: Provide rapid diagnostic and issue resolution support for control systems, hardware and user interfaces, helping global clients optimise system performance. - Cross-Functional & Project Collaboration: Work hand-in-hand with customer IT/technical leads as well as internal Phenospex teams (Sales, Application Support, and R&D). Provide feedback to Project Managers for long-term issue resolution and direct mitigation steps. - Ticket Resolution & Feedback: Own the domain-specific technical tickets, logging activity in our CRM/ticketing systems and submitting resolution reports back to Application Support while channeling feedback into product improvements. Communicate resolution outcomes to our customers clearly and promptly. - Safety & Compliance: Maintain a safe, compliant work environment by strictly adhering to health and safety regulations in both our home workshop and on customer sites. Your profile As a proactive and accountable field technician, you're a natural service partner with a customer fi...