Quality Analyst

Job Description – Quality Assurance (QA) Analyst Role Overview The Quality Assurance (QA) Analyst is responsible for auditing and evaluating Engineers’ interactions across calls, emails, and ticketing systems to ensure adherence to technical standards, customer service excellence, documentation governance, and company compliance policies. This role plays a key part in driving service quality, operational transparency, risk mitigation, and continuous improvement across the organization. Key Resp…