Cloud Contact Centre Manager

Cape Town | Permanent role | On site Are you ready to lead contact centre technology, voice infrastructure, and dialer operations in a large enterprise environment? Join a technology-driven environment where you'll lead voice technology operations, improve platform performance, and support customer engagement solutions. Key Responsibilities Manage and optimise cloud contact centre (CCaaS) and voice platforms Oversee inbound and outbound dialer campaigns, including predictive, progressive, and p…