Descripción
---base:meta-keywords:meta-viewport: width=device-width, initial-scale=1.0title: Technical Support Engineer - 2nd Level---Technical Support Engineer \- 2nd Level=======================================Technical Support Engineer – 2nd Level======================================== **Workload:** 100% **Location:** Losone### Your tasks* Provide 2nd level technical support to international sales and service network, as well as to customers worldwide. * Analyse technical issues and customer claims, reproduce issues on machines when possible and define clear action plans. * Ensure accurate and regular updates of claims through the ticketing tool. * Coordinate with internal departments for complex technical investigations and follow\-up on agreed actions. * Occasionally travel worldwide, up to approximately 10%, to support customer visits, including briefing, debriefing, troubleshooting and technical training on site. ### Your profile* Technical education in mechanics, electronics, automation or a similar field. * At least 2 years of experience in technical support, field service or troubleshooting. * Strong analytical mindset and structured problem\-solving approach. * Customer\-oriented, proactive and able to communicate clearly with internal and external stakeholders. * Fluent in Italian. English level B2 or higher. AGIE CHARMILLES, inventor of EDM (Electrical Discharge Machining), is known as a premium brand and innovation leader in wire, die\-sinking, and hole\-drilling EDM. Its automation\-ready solutions are used in mold making and the production of high\-end components, offering Swiss precision, reliability, and performance. ### Some of your Benefits **Great career opportunities:** UNITED MACHINING provides many opportunities regarding career growth. We also offer a dedicated talent management process (MyNextBigStep) to boost your career. **Excellent learning tools:** At UNITED MACHINING we provide development opportunities for everyone. We offer global learning tool