IT Incident Manager

Allstate is seeking an Incident Management Consultant to lead critical incident response within our Enterprise Command Center (ECC) supporting key insurance and financial systems. In this role, you will coordinate triage, root-cause analysis, and resolution across technology, security, and business teams, using ITIL-aligned best practices. You will refine incident processes, drive continuous improvement, and provide clear, timely communication to stakeholders and leadership. This hybrid role of…