Director, AI-Driven Platform & Service Innovation

Ingram Micro is seeking a Director of Business Systems – Service Platforms & AI Enablement to steer the strategy, delivery, and modernization of critical platforms including Zendesk, Gainsight, and custom AI-enabled solutions. The role partners with Support, Sales, and Operations to translate strategic goals into measurable improvements in user and business KPIs, driving platform reliability, cost efficiency, and scalable innovation. J-18808-Ljbffr