Solutions Architect – Contact Center (Cloud & AI)

What you will do We’re looking for a Solutions Architect to shape and evolve our global cloud contact center ecosystem . You’ll play a key role in designing scalable, resilient, and future-ready solutions across voice, digital, and AI-driven channels. This is a highly collaborative role where you’ll work closely with business leaders, engineers, and vendors to improve customer experience and operational performance. How you will do it Architecture & Strategy Design and own end-to-end architectu…