Sr. Analyst, Enterprise Service Desk (FS)

This is a remote position. SUMMARY The Sr. Enterprise Service Desk Analyst is a senior member of the Service Desk team responsible for resolving complex technical issues, owning escalations, and delivering high-quality, white-glove support to clients. This role serves as the primary escalation point for ESD Analysts and is responsible for driving issue resolution across endpoint, cloud, and core systems. In addition to advanced troubleshooting, this role provides mentorship, improves service de…