Global IT Incident Coordinator - Flexible Hours & Perks

Axpo Group in Madrid is seeking an IT Incident Coordinator to join our Global IT Support team. You will coordinate the incident lifecycle across Global IT, ensuring incidents are triaged, prioritized, and assigned, while monitoring L1 and L2 queues for bottlenecks and SLA risks. You will communicate clearly with stakeholders during P1/P2 incidents and support major incident management. The role requires experience in IT support or service operations, familiarity with ITSM tools such as Jira J-1…