Descripción
At Tise, our goal is to make the world favori’tise second hand by making it easy, fun and inspiring to sell and buy second hand through our marketplace. Sustainability is at our core, and we strive to use our voice and platform to help people make more sustainable choices every day. With ~ 3,5 million users and a passionate community of Tise’ers across the Nordics, we’ve experienced strong growth in recent years! 🌱 We have now become a part of the eBay family — one of the world’s largest and most established marketplaces. This marks the beginning of an exciting new chapter for Tise, bringing huge opportunities for growth, learning, and impact as we scale our product and technology faster than ever before. Head of Customer Success 💚 The Tise team now counts over 100 people, the majority at our headquarters in Oslo. Today, the Support team consists of 15 employees across markets. As Tise continues to grow, we are strengthening our Customer Success leadership to ensure a great customer experience at scale . We are now looking for a Head of Customer Success who is excited about building structure, supporting people, and enabling high-quality delivery across our customer-facing organisation 🚀 The position is a full-time permanent role based at our headquarters in Oslo, and will report to our CEO. 🧡 About the role As Head of Customer Success, you will provide clear leadership and direction for Tise’s Customer Success function, with primary responsibility for customer support and service operations. You will work closely with team leads and agents to ensure efficient operations, strong collaboration, and a consistently high-quality customer experience. You will play an important role in creating clarity, alignment, and structure in how we work - while supporting both individual and team development. The role combines operational responsibility with people leadership and close collaboration across the organisation. 🌱 Key Responsibilities Ensure a great customer experie