Service Desk Analyst - Scoresby

Level 1 Service Desk • Respond promptly and professionally to service desk requests via phone, email, chat and ticketing systems. • Diagnose, troubleshoot, and resolve Level 1/Level 2 incidents and requests related to hardware, software, network, and other technical issues. • Accurately document all user interactions, solutions, and outcomes within the ticketing system.• Escalate complex issues in accordance with established escalation protocols. • Collaborate with team members and support vend…