Assistant Manager – US Customer Support

Supervise day-to-day operations of the US customer support team Ensure timely and effective resolution of customer inquiries via email, chat, and phone Act as the point of escalation for critical or complex customer issues Monitor team performance through KPIs and service metrics such as AHT, CSAT, FCR, etc. Coordinate with cross-functional teams (Product, Tech, QA, Sales) to resolve issues and enhance customer satisfaction Conduct team training, quality audits, and regular performance reviews …