IT Support Specialist

About the role You will join our IT department and work directly with the AI & IT Manager. Most of your time will go into helping our staff get the most out of the business software they use every day: testing new features and updates before they reach staff, writing plain-English how-to guides, recording short how-to videos, and sitting down with staff one on one to teach them our systems. The rest of your time is first-line IT support. When a laptop won't start or email stops working, you are…