Strategic CSM - Italian Enterprise SaaS

Loyal Guru is seeking a Customer Success Manager to own a portfolio of Italian Enterprise and Mid-Market accounts across Europe. You will lead onboarding, optimize loyalty campaigns, and provide data-driven guidance to maximize client value from our SaaS platform. This mid-level role requires a strategic, high-touch approach, with a focus on retention, upsell, and collaboration with Product and Sales teams to improve offerings. You will work in an international, growth-oriented environment. J-1…