Head of Customer Success — Build & Scale Post-Sale

Choice Ventures is seeking a Head of Customer Success in Sydney to own the end-to-end post-sale journey for the first time, rebuilding the onboarding and support team, including offshore members. You will digitise onboarding with a self-serve portal, own retention and upsell for growth products, and partner with Product and Marketing to drive lifecycle campaigns, data foundations, and improved stickiness. J-18808-Ljbffr