Senior Real-Time Monitoring & Incident Leader (Remote)

European Payments Initiative (EPI) is seeking a senior leader to head the Real Time Monitoring & Incident Management team within the Operations and Service Delivery department. You will own monitoring strategy, coordinate incident response, and drive operational excellence across a Europe-wide platform that underpins cross-border payments. You will report to the Head of Monitoring and Customer Support and help shape 24x7 operations, on-call frameworks, and KPIs while aligning with DORA J-18808-…