Customer Success Account Manager (CSAM)

Overview The CSAM owns the customer's success plan end to end. The role translates business priorities - modernization, resilience, security, AI adoption - into a governed program of work that is delivered and measured. On the delivery side, this means keeping the support estate healthy, leading escalations and critical situations as the single point of contact for the customer's executives, and ensuring that technical recommendations turn into completed remediation rather than another report. …