Service Desk Analyst

Qualifications: 7 years in IT Support 2 years in Manager support MSP or Multi client support experience Strong understanding of SLAs and KPI Excellent Written and Verbal Communication skills Proven track record of team development Experience with process improvement initiatives Strong analytical and reporting skills Comfortable in handling client escalations directly Knowledge of Windows, M365, networking basics Ability to manage REMOTE/Global teams ITIL foundation certification Microsoft certi…