Digital Support Analyst

We are seeking a Digital Support Analyst to join a government department and provide customer-focused Level 1 ICT support across a range of technologies and services. This is a 6 month contact with 2x 6 month extensions About the Role Provide Level 1 ICT support across Windows, Microsoft 365 and workplace technologies. ️ Troubleshoot and resolve hardware, software, connectivity and account access issues . Log, manage and update incidents and service requests using ServiceNow or a similar ITSM…