Customer Service Executive

Position Overview The Customer Service Executive (CSE) will be responsible for managing all Service Request Processes for their nominated customer(s) and be fully accountable for ensuring process adherence and the applicable SLAs/KPIs are achieved. The CSE will provide key account support to the Service Delivery Management and Sales Account teams on the nominated contracts. Role Responsibility To monitor the day-to-day delivery of our services ensuring the highest levels of performance are achi…