Hotline Technical Advisor

Description · Receive, review, and respond to technical queries from the field through: Ø Technical Support Request (TSR), Ø Emails (when GTAC is down or not operational), Ø Handling inbound calls (after submitting TSR), Ø Utilizing SWIS calls (Call volume at 5%) and making outbound calls as needed. · Regularly track all open/ageing concerns for timely resolution and update the vehicle status. · Daily update the TSR status in the TSR tracking sheet on SharePoint until the Repair Order (RO) is i…