Workforce Management Analyst

Workforce Management Analyst Birmingham - Hybrid (2 days per week onsite) £35,000 per annum We're looking for an experienced Workforce Management Analyst to join a busy customer operations environment, taking responsibility for the real-time management of telephony performance, resource and service levels. This is a hands-on WFM role where you'll monitor live contact centre activity, manage queues and agent availability, and make intraday adjustments to ensure customer demand is matched with th…