Desktop Support Engineer

Key Responsibilities OnSite Technical Support Provide troubleshooting for desktop laptop printer devices at client or office locations Installation Deployment Perform OS installations patch management software upgrades and new hardware setups Networking Connectivity Diagnose LAN WiFi and VPN connectivity issues Ticket Management Use ticketing systems e g ServiceNow to document issues track resolution and meet Service Level Agreements SLAs Asset Vendor Management Maintain inventories of IT asset…