Customer Care Specialist - Marine & Export Operations 1

Your role Key Responsibilities: 1. End-to-End Order Management Take ownership of the complete order fulfillment process from order entry to final delivery. Monitor order status throughout the lifecycle and proactively identify potential risks. Ensure order accuracy, delivery commitment, and customer satisfaction. Ensure timely escalation and resolution of delivery bottlenecks Manage order changes, cancellations, split shipments, and delivery adjustments. 2 . Export & Trade Operations Manage exp…