Assistant Manager/ Manager (Contact Centre – Ops Management)

[What the role is] Job Description Summary You will play a key role in monitoring outsourced contact centre performance, ensuring smooth day-to-day operations, and contributing to the delivery of reliable and citizen-centric services. You will work closely with internal teams and service partners to ensure service standards are met, operational issues are resolved promptly, and a consistent customer experience is delivered. [What you will be working on] Monitor daily operations of NEA's outsour…