Head of IT Operational Excellence

Head of IT Operational Excellence London - Hybrid 2-3 days per week | Permanent | £140,000 30% bonus We are recruiting a Head of IT Operational Excellence to lead the modernisation of global user support, service management and technology reliability across a large federated enterprise environment. This is not a traditional ITIL/process-heavy Service Management role. The objective is to move from reactive support towards a proactive, automated, data-led and user-outcome focused operating model…