Senior Manager, Corporate Systems (Frasers Hospitality)

Key Responsibilities 1. Global Operations, Property Openings & Regional Collaboration Lead and mentor a global IT operations and ServiceDesk team hotels, and serviced apartments across EMEA, APAC, and China. Partner with Regional IT teams to harmonize corporate standards with regional needs, time zone coverage, and compliance mandates (GDPR, China PIPL/CSL, PDPA). Establish, monitor, and report on global service delivery KPIs, SLAs, and OLAs to maximize stakeholder and guest satisfaction. 2. Pr…