Descripción
About Austrian Airlines AG Discover a world full of possibilities. Make your professional dreams come true at Austrian Airlines. We are an open and warmhearted community where internationality and open-mindedness play a major role. Hospitality and service-orientation are our top priorities, we put people - our employees just like our guests first. We are focusing on creating an inspiring working environment where everyone can feel at home. Together we can create unforgettable experiences and memories. Let us #CreateJourneysTogether We are looking for 1 Product Manager Ground Experience (all genders) Your work on the Ground Experience Team helps make dreams come true. Tasks Behind every great flight is an exceptional Ground Experience. In this role, you'll turn innovative ideas into customer-facing solutions that make every journey smoother and more enjoyable. From arrival to boarding, you'll help create memorable experiences for millions of our passengers. * You set the vision for Austrian Airlines' ground experience, focusing on the Vienna hub * You analyze complex data from all ground experience touchpoints to enhance our offerings * You develop and evaluate innovative experiences using quantitative and qualitative data * You enhance ground experience processes on customer experience priorities * You manage the end-to-end lifecycle of customer experience initiatives, from business case development and concept design to implementation, evaluation and continuous optimization * You collaborate with OS & LHG Ground Operation and FWAG to enhance customer satisfaction and strong Austrian representation * You drive cross-functional cooperation to shape the Lufthansa Group's ground experience strategy * You identify and develop revenue and external funding opportunities Austrian Onboarding Journey At Austrian Airlines, you're not just greeted - you're truly welcomed. Our Austrian Onboarding Journey makes your start a special experience that creates connections. Requiremen