Head of Client Experience & Value Management

Firstrand Life Assurance Ltd in Johannesburg seeks a strategic Client Experience Head to lead the development and execution of the organisation's customer value management and retentions strategy. This senior role directs CX transformation across all touchpoints and drives service excellence to create sustainable business value. You will design operating models, coach high‑performing teams, manage stakeholders, and oversee budgeting and governance. J-18808-Ljbffr