Team Lead

Team Leader – Operations Location: Jaipur & Lucknow Process: International Key Responsibilities: Lead, mentor, and motivate a team to achieve operational KPIs Manage day-to-day backend operations ensuring quality, productivity, and SLA adherence Conduct regular performance reviews, coaching sessions, and feedback discussions Analyze reports, identify gaps, and implement corrective action plans Collaborate with Quality, Training, and Support teams for continuous improvement Ensure compliance wit…