Front Desk Supervisor (2nd Shift)

The Front Office Supervisor is responsible for supervising front office staff on a daily basis to ensure consistency in Crowne Plaza standards and guest satisfaction. RESPONSIBILITIES Support the Crowne Plaza hallmark and service standards. Make a daily reservation count of arrivals and departures to aid in the selling of rooms. Use suggestive selling techniques to upgrade room types and promote other services of the hotel. Register all incoming guest in a friendly and efficient manner. Stay up…