Customer Experience Team Leader (FTC)

Are you someone who enjoys leading people, making confident decisions and keeping services running smoothly - even when things get busy or outside standard hours? Join our CXM Hub as a Team Leader and play a key role in the day-to-day running of a busy contact centre supporting the Prisons Enquiry Centre. You'll work with a supportive group of Team Leaders and colleagues, where collaboration, accountability and a strong team culture are at the heart of what we do. This is a hands-on leadership …