Remote AI Support Systems Engineer

Runway

Santa Cruz de Tenerife, Islas Canarias108.000-143.000 €📅 9/11/2026

Descripción

Runway is building an AI-driven content creation platform and is seeking a Support Systems Engineer to own the CX tooling stack, integrate AI workflows, and ship production changes. You will ensure reliable QA, robust reporting, and secure refunds and handling of PII. The role reports to the Head of CX and collaborates across Product and Engineering. You will manage the support agent, ticketing systems, and internal CX tooling, while delivering features that reduce ticket volume and improve J-1…

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