Senior Consumer Duty: Insights & Remediation Lead

Pleo in Madrid is seeking a data-driven Consumer Duty expert to lead regulatory analytics, QA across complaints, and remediation efforts. You will build dashboards, govern reporting for senior leadership, and collaborate across Compliance, Risk, Operations, and Product to improve customer outcomes. You will drive cross-functional projects, manage Ombudsman interactions, and explore AI-enabled improvements while maintaining strong governance and accountability. J-18808-Ljbffr