Descripción
What to Expect At Tesla, our Area Service Managers are the front-line leaders of our Service operation across a geographical area. In this role, you will be responsible for delivering an exceptional service experience to our customers, developing team members and managers, managing day-to-day operations, and ensure Tesla Service meets the needs of our customers as well as our employees.We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world’s transition to sustainable energy. Our Area Service Managers consistently deliver excellent results across all aspects of the business; customer satisfaction; people leadership; operations; and financials.To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand. What You’ll Do - Oversee the service centers within the area, having full accountability for your market area - Select, coach and develop your team through role modelling, inspiring and actively involving yourself in their growth, with the ability to guide new and seasoned people leaders - Exceed customer expectations of what a service experience should be, exuding energy and enthusiasm for excellence - Actively monitor customer service trends to make necessary improvements and assist the team in continuously elevating the overall service experience. - Be solution oriented, demonstrating a high ability to identify root cause of problems and develop solutions when faced with adversity. - Understand and own every aspect of your area service centers’ performance, driving continuous improvements to facilitate exceptional team output and customer service - Champion safety, efficiency, quality, and overall excellence in all your actions and decisions - Develop deep knowledge of all Tesla products, as well as Service systems, processes, and procedures, challenging your locations to develop and delivery on expectations - Partner with fello