Senior Help Desk Technician

Job Description Job Description SUMMARY OF RESPONSIBILITIES A Senior Help Desk Technician bridges the gap between complex technical challenges and end user productivity, serving as a trusted escalation point and hands-on problem solver across both on-site and remote client environments. This role involves diagnosing, troubleshooting, and resolving a wide range of IT issues that effectively address client challenges and deliver measurable day-to-day value. As a client-facing professional, the Se…