Senior Manager Incident & Reliability

We are seeking a highly technical Senior Major Incident & Reliability Manager to lead active incident command, automated operational workflows, and proactive problem management for our cloud-native, multi-tenant fintech platform servicing 2,000 enterprise clients. This is not an administrative reporting role. You will actively drive live triage in Zoom war rooms, challenge engineering teams on root causes, and enforce fixes that eliminate single points of failure (SPOFs). Essential Functions/ R…