Customer Service Technician 2 - Help Desk Bilingual (Spanish)

Essential Duties and Responsibilities: - Responsible for responding to telephone calls, emails, and personnel requests for technical support. - Identify, research, and resolve technical problems. - Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems. - Provide hardware support of laptops such as installing replacement hardware or upgrading hardware. - Support software/hardware on equipment such as…