French-speaking Technical Support Representative (m,f) : Database / SQL (IT-Kundenbetreuer/in)

Start: 12/10, 15/10, 19/10, 23/10, 27/10, 2/11, 16/11, 23/11For candidates living in Porto ( https://empresa.net-empregos.com/emprego-porto.asp ) zoneYour RoleProvide technical support in French (for customers) and English (for developers) via chat and voice channelsTroubleshoot and resolve product-related issues using MySQLCollaborate with team members and escalate complex issues to the development team when necessaryEnsure timely and professional responses to customer inquiries to maintain high levels of customer satisfactionAct as a bridge between customers and developers, communicating technical details clearly and effectively.Your QualificationsNative / fluent in French both verbal and written. Fluent in English (minimum B2 level)Strong understanding of MySQLKnowledge / familiarity with Postman will be considered as an advantageAvailable to work in shift rotation – Monday to Friday, 07:00 AM to 07:00 PMHigh school degree or equivalent (or higher)No prior work experience required, but a solid knowledge of MySQL ( https://empresa.net-empregos.com/mysql /) is essentialKnack for technology and providing outstanding customer supportAbility to attend 2 week of office ( https://empresa.net-empregos.com/office /) based training in Porto ( https://empresa.net-empregos.com/emprego-porto.asp ) (accommodation support during training period provided).One day on-site once per quarterThe OfferRemoteCompetitive remuneration packageGuidance and tools to reach your full potentialAbility to work remotely, from comfort of your homeMonthly performace bonusWork from Home monthly allowanceBe part of a dynamic multilingual, multicultural and creative team with a positive and friendly atmosphereAnd many others!Homeoffice:Umfang: Nach Vereinbarung