Descripción
Every week, thousands of e-commerce merchants deliver parcels through Instabee’s network. Behind every smooth delivery is a complex technical reality: how merchants connect their systems to ours, how they get onboarded, and how they access the data and insights they need to run their business.Our teams in Merchant Experience (MXP) and Integration Services (INTS) are responsible for this entire journey. Over the past few years, we’ve moved fast and built a strong foundation—often by delivering custom integrations and rapid MVPs for individual partners. Now, we are entering the next phase. Our goal is to move away from bespoke solutions and transition toward standardized, self-service integrations that help merchants get set up fast, easily and with high-quality integrations.We are looking for a Senior Product Manager who wants to take a holistic approach to how merchants connect with, experience, and grow alongside Instabee.What You’ll Work OnThe role bridges two distinct yet complementary areas, where your job is to tie the big picture together: Systematize our integrations (INTS): Dive deep into the operational mechanics of our logistics business. You will lead the transition from custom, client-specific setups to a clear, standardized menu of APIs and integrations that streamline partner connections. Drive product discovery (MXP): With plenty of autonomy, you will uncover what our merchants genuinely need. You’ll talk directly to users, benchmark against industry standards, and evolve our merchant portal based on real-world feedback rather than assumptions. Connect portal and setup (Self-onboarding): Partner closely with internal teams like Capacity & Conversion to build transparent onboarding flows, allowing merchants to follow their integration status directly within the portal. Segment the merchant offering: Tailor the experience for different merchant sizes—from a lightweight, plug-and-play setup for small businesses to deep data insights and automated tools f