Sr.Engineer - service delivery

Description ITSM L2 Engineer position. Job Description Role Overview We are seeking a skilled and proactive ITSM L2 Engineer to support and maintain IT Service Management processes and platforms. The candidate will be responsible for handling Level 2 support activities, incident resolution, service request management, problem analysis, and ensuring adherence to ITIL best practices. Key Responsibilities Provide Level 2 support for ITSM tools Open text – Products - OpenText Network Node Manager i…