Operations Manager BPO (International Voice Process)

Operations Manager BPO (International Voice Process) Job Responsibilities: Manage performance of the team Deliver on SLA commitments based on the contract Meet and exceed customer satisfaction goals Daily/Weekly/Monthly/Quarterly reporting of SLA performance Attend daily calls with client Employee retention to meet client targets Proactive management of business/operations trends Planning & executing the supply chain management process including but not limited to hiring & training, operations,…